Delete your data

You can erase everything Cozy Castle holds about you in two ways. Both are free, and neither needs you to explain why.

From inside the game

1. Open the menu (the gear), then Settings.
2. Scroll to Support and tap Delete save.
3. Confirm. The game deletes your progress and returns to its first screen.

On Google Play and the App Store, this deletes your castle on the device and in the cloud, and closes the cloud save account that was created from your Google Play Games or Game Center identity. You need to be online. On Steam, where there is no cloud save, it deletes the castle on that PC.

By request — if the game is already uninstalled, or you would rather we do it

Email us. Say which store you play on, and the name of the Google Play Games or Game Center account you signed in with, or your Steam profile, so we can find your record.

Email a deletion request

We confirm within 30 days, usually much sooner.

What gets deleted

• Your cloud save and the cloud save account (Google Play and App Store).
• The analytics and crash data held under your install identifier at Unity and GameAnalytics — we file the deletion with each of them.
• Any email you sent us, once your request is closed.

What stays, and why

• Purchase records at Google, Apple or Valve — those belong to the store and to the law on sales records. Your purchases remain restorable from the store.
• Achievements shown in Google Play Games, Game Center or Steam — managed by those services; delete them there.
• Anonymous, aggregated statistics that cannot be traced back to you.