This policy describes what the game Cozy Castle collects about you, why, who processes it on our behalf, and how you can see or delete it. It applies to the game on Google Play, the App Store and Steam, and to this website.
Cozy Castle is published by Cozy Castle Corp. For anything in this policy, write to contact@cozycastle.co.
The short version
- The game has no ads, and no advertising identifier is ever read.
- You never type a name, email, password or any free text into the game. There is no chat and no user-generated content shared with other players.
- We collect gameplay analytics, crash reports and purchase events, tied to an install identifier, to understand how the game is played and fix what breaks.
- On Google Play and the App Store, your castle is backed up to the cloud under an account created from your Google Play Games or Game Center identity.
- You can delete all of it from inside the game, or by asking us — see Delete your data.
What we collect, and why
| Data | Where it comes from | Why |
|---|---|---|
| Gameplay events (progression, rooms built, items placed, session length, settings changed, character preset choices made from menus) | The game, on every platform | Analytics: to see which parts of the game are used and where players get stuck |
| Purchase events (which pack was bought and its price; never a card number or a billing address) | The game, after a store confirms a purchase | Analytics and reconciling purchases |
| Crash reports, exceptions, frame-rate samples, device model, OS version, app version | The game, on every platform | Finding and fixing bugs and performance problems |
| Install identifiers generated by the analytics tools (not the advertising ID, not your device serial) | The analytics tools | Counting players and sessions without knowing who you are |
| Your cloud save: the castle, its rooms, items, visitors and progress, as one file | The game, on Google Play and the App Store only | Restoring your castle after a reinstall or on a new device |
| A player identifier linked to your Google Play Games or Game Center account | Unity Authentication, on Google Play and the App Store only | Knowing which cloud save is yours |
| Achievements you unlock | The game | Showing them in Google Play Games, Game Center or Steam |
| Your IP address and browser or device type, as with any internet connection | Our content servers and this website | Delivering the game's downloadable content; not stored by us |
We do not collect your name, email address, phone number, contacts, photos, location, health data, or anything you type. The game asks for no such permission. Feedback you send us goes through your own email app, and only if you choose to send it.
Who processes it
These companies process data on our behalf, under their own security and privacy commitments. We do not sell data to anyone and we do not share it for advertising.
| Processor | What for | Their policy |
|---|---|---|
| Unity Technologies — Unity Analytics and Unity Diagnostics | Gameplay analytics, crash and performance reports | unity.com/legal/privacy-policy |
| Unity Technologies — Unity Authentication and Cloud Save | The cloud save account and the saved castle (Google Play and App Store) | unity.com/legal/privacy-policy |
| GameAnalytics ApS | Gameplay analytics, error and frame-rate reports | gameanalytics.com/privacy |
| Google — Google Play Billing and Google Play Games Services | Purchases and sign-in on Google Play | policies.google.com/privacy |
| Apple — App Store and Game Center | Purchases and sign-in on the App Store | apple.com/legal/privacy |
| Valve — Steam and the Steam Inventory Service | Purchases and achievements on Steam | store.steampowered.com/privacy_agreement |
| Cloudflare | Serving the game's downloadable content and this website | cloudflare.com/privacypolicy |
| Google — Apps Script | The game fetches its translations from a spreadsheet about once a week; nothing about you is sent | policies.google.com/privacy |
Purchases
All payments are handled by the store you bought from — Google Play, the App Store or Steam. We never see your payment details. We keep a record that a purchase happened, which pack it was and what it cost, so that we can deliver it, restore it and understand what players buy.
Children
Cozy Castle is intended for players aged 13 and over and is not directed at children. If you believe a child under 13 has been playing and data was collected, write to us and we will delete it.
How long we keep it
- Analytics and crash data: kept by the analytics processors for as long as we use their services, then deleted under their retention rules.
- Your cloud save and cloud account: until you delete them, from the game or by asking us.
- Purchase records: as long as the law on sales and tax records requires.
- Email you send us: until the matter is resolved, then deleted.
Your rights
Wherever you live, you can ask us what we hold about you, ask for it to be corrected or deleted, and object to how we use it. Under the GDPR (European Economic Area and the United Kingdom), the LGPD (Brazil) and US state privacy laws, these are legal rights; we honour them for everyone. We answer within 30 days. If you are in the EEA or the UK you may also complain to your data protection authority; in Brazil, to the ANPD.
Our legal basis for analytics and crash reporting is our legitimate interest in running and improving the game; for the cloud save and purchases, it is providing the service you asked for.
To delete your data: in the game, open Settings → Delete save. On Google Play and the App Store this deletes your castle on the device and in the cloud and closes your cloud save account. Or write to contact@cozycastle.co and we will do it for you, including the analytics data held under your install identifier. Full steps: Delete your data.
Security
Everything the game sends travels over HTTPS. Your save file on the device is stored in the game's private storage.
Links to other services
The game opens your email app for feedback and links to the stores' own pages for purchases and achievements. Those services follow their own policies, linked above.
Changes
When this policy changes we update the date at the top. A change that affects what we collect is announced in the game's store listing.
Contact
Cozy Castle Corp · contact@cozycastle.co